General Terms and Conditions (T&Cs)

These T&Cs apply to all orders and contracts placed via paletten-pool.ch — for both business customers (B2B) and private customers (B2C) with a delivery address in Switzerland.

The presentation in the shop constitutes an invitation to order. Your order is an offer to us; the contract is concluded upon our order confirmation — in the case of online payment, already upon completion of the payment process.

For private customers, the prices stated include statutory VAT (8.1%). For business customers, prices are shown net (excluding VAT). Contract prices for pooling/regular customers apply in accordance with individual agreement. Shipping costs are shown transparently before the contract is concluded.

Private customers can order from 1 pallet; self-collection in Oberbipp is free of charge, and the dispatch of small quantities is subject to a small-quantity/transport surcharge. For business customers, free collection/delivery applies from a minimum quantity of 100 units. Delivery times are guide values (target: 48 h).

In the shop you can pay for your order directly online — online payment via our payment provider, by card, TWINT or the methods offered there. Alternatively we handle orders on invoice: we confirm availability, delivery date and price, after which the invoice is issued. For business customers, the payment term applies as agreed.

The goods remain our property until payment has been made in full.

The statutory warranty provisions of the Swiss Code of Obligations apply. Obvious defects must be reported without delay upon receipt.

In Swiss distance selling there is no statutory right of withdrawal. Sales are made exclusively to customers with a delivery address in Switzerland. Irrespective of this, we grant the following terms.

Cancellation before delivery: an order can be cancelled free of charge until dispatch or until it is made ready for collection. Cancellations are made by e-mail to info@paletten-pool.ch, quoting the order confirmation. Payments already made are refunded in full.

Returns after delivery: we take back unused and unaltered pallets within 14 days of receipt, provided the return has been agreed with us beforehand. Return shipment or delivery to Oberbipp is at the customer's expense and risk; the original transport costs are not refunded. The value of the returned pallets is credited.

Incorrect or defective delivery: if the delivery does not match the order or is defective, we collect the goods at our expense and deliver a replacement or refund the full amount including transport costs. Obvious defects must be reported without delay in accordance with section 7.

Refunds: refunds are made within 10 working days of receipt of the cancellation or, in the case of a return, of receipt and inspection of the returned goods, using the same method as the original payment; for purchases on invoice, by credit note or bank transfer.

We are liable for damages only in cases of intent or gross negligence, to the extent permitted by law.

The privacy policy applies. Swiss law is applicable; the place of jurisdiction is, where permitted, the registered office of Paletten-Pool GmbH (Canton of Zug).